So, as some of you may know, I started a new job. I’ve been here for almost three weeks. I’ve learned some of the more basic functions, but with as much as there is to know, it’s going to take, like, a year to learn it all. Most people are understanding, but there are those people...
Some jerk just came in, and I could do most of what he wanted, but when it came to something more complicated, he went off, telling me how I don’t know how to do my job. Well, duh! Did you know every tiny thing at your job after just three weeks?!
Then there are the ones who can’t handle dealing with someone who has hearing loss. Oh, the impatience of some people! You think you’re frustrated? I’m a million times more frustrated than you!
Especially during the Christmas season, there are loads of people learning new jobs. There’s not a single working person who hasn’t had to learn a job, and believe me when I tell you that, each job is entirely different from the last. Even if you keep the same title, your new company does things differently. But you already knew that...
Basically, the most simple of human kindnesses doesn’t seem to exist, anymore. If you can’t be kind to those you’ve chosen to do something for you— a cashier, a bank teller, a postal worker— you shouldn’t be going out in public.
To all the absolute jerks in the world, I hope you’re happy with the knowledge that employees do, in fact, talk about you after you’ve left. Not because you’re special, or particularly valuable to our companies, but so we learn. We make fun of you, we make hand gestures that you can’t see, and we all learn to avoid you, so your experience at our companies keeps getting worse and worse.
Customer service does not mean customer slave.
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