Thursday, April 30, 2020
Eww
Tuesday, April 14, 2020
The Battle Continues
I just received this message from Cigna:
Hello Rie,
The pharmacy team has responded and states the following:
After further review of the coverage details for each medication listed, the Quetiapine 400 is the only medication with a Prior Authorization Approved, effective 1-1-20 until 1-30-21.
All other medications, will require Prior Authorization approval. The Health Care Professional should contact the Express Scripts Coverage Review Department at 1-877-813-5595.
I would be happy to help facilitate the authorizations if you provide me the name and phone number of the prescribing doctor(s).
This was my response:
I’m aware that they require prior authorization. The problem is that the doctor who prescribed my LIFE-SAVING inhaler, is no longer in practice, and therefore cannot request the PA. This has been explained REPEATEDLY to Cigna employees who are, as I said before, not interested in actually helping people, but simply following marching orders. If I cannot refill the Symbicort, I will have a massive asthma attack and wind up in hospital. But no... Cigna doesn’t care about that. They just care that an extremely common medication isn’t on their extremely small formulary. During this time, especially, asthma medications are paramount to keeping asthmatics healthy. What do you think will happen if I, am asthmatic, is exposed to COVID-19? There is a high possibility that I can wind up in the ICU with machines breathing for me. But again, Cigna doesn’t care about that. They just care about making people jump through as many hoops as possible. As I have said REPEATEDLY, I do have an appointment with a new doctor, but not until May 15. I made this appointment more than 3 months ago, and this was her first opening. I have exactly one week left of my LIFE-SAVING inhaler. Cigna, as a customer-based company, needs to refill it. If the new doctor wishes me to continue with Symbicort, she will request your precious prior authorization at that time. I think Cigna can afford to cover this ONE medication, this ONE time, don’t you? I will await the call from the pharmacy, telling me I have a prescription. This message will come before the weekend. I really don’t want to involve the insurance commissioner, so get on this ASAP.
Thank you
I’m in for the fight with these unhelpful automatons.
Repeating History
Tuesday, April 7, 2020
Are You Cursed
I sent this as an email to Cigna. If you have been cursed with what is quite possibly the world’s worst insurance company, feel free to copy and paste this (replace my name with yours) and send it to: LetUsHelpU@cigna.com.
Add any flourishes you like.
My name is Rie. I had your company dropped in my lap without choice. Ever since you took over, I’ve been able to fill maybe 2 of my usual medications without having to beg for your grace. You are a pain to deal with, as your employees are not interested in helping, but merely following marching orders. In case you weren’t aware, when someone finds a medication that actually works, for one condition or another, it cannot simply be replaced by what you consider to be a comparable drug. Doctors prescribe a certain drug because, believe it or not, they know what they’re doing. You, as an insurance company, do not know the ins and outs of the delicate balance of chemicals needed for each person. You are, by far, the WORST company I’ve ever had to deal with. And I deal with GOVERNMENT! If you continue to decline the medications that were prescribed to me by a knowledgeable medical professional, I will be compelled to contact the insurance commissioner. Repeatedly.
Hope that you are well,
Rie